OUR TERMS

1. THESE TERMS

1.1 - What these terms cover. These are the terms and conditions on which we supply goods to you.

1.2 - Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 - Who we are. We are Muscle Corp Ltd, trading as Goddess Nutrition, a company registered in England and Wales. Our company registration number is 09691643 and our correspondence address is: PO BOX 6437. Our registered VAT number is 218426218.

2.2 - How to contact us. You can contact us by writing to us at feedback@goddessnutrition.com.

2.3 - How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 - "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 - How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 - If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 - Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. OUR PRODUCTS

4.1 - Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 - Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. YOUR RIGHTS TO MAKE CHANGES

5.1 - If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7- Your rights to end the contract).

6. PROVIDING THE PRODUCTS

6.1 - Delivery costs. The costs of delivery will be as displayed to you on our website.

6.2 - When we will provide the products. During the order process we will let you know when we will provide the goods to you. We will deliver the goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

6.3 - We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 - When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collects it from us.

6.5 - When you own goods. You own a product which is goods once we have received payment in full.

7. YOUR RIGHTS TO END THE CONTRACT

7.1 - You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced), see clause 9;

b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2; or

c) If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

7.2 - Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

b) there is a risk that supply of the products may be significantly delayed because of events outside our control; or

c) you have a legal right to end the contract because of something we have done wrong.

7.3 - Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

7.4 - When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:

a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

b) any products which become mixed inseparably with other items after their delivery.

7.5 - How long do I have to change my mind? If you have received the ordered goods and you have changed your mind about purchasing the goods, you have 14 days after the day you received the goods.

8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

8.1 - Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at feedback@goddessnutrition.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.2 - Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must either return the goods by posting them back to us at Muscle Corp Ltd, PO Box 6437, Stratford-Upon-Avon, CV37 1QS. Please email us at feedback@goddessnutrition.com for a return label.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

8.3 - When we will pay the costs of return. We will pay the costs of return:

a) if the products are faulty or misdescribed; or

b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.  

8.4 - How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

8.5 - Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.6 - When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:

a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

9. IF THERE IS A PROBLEM WITH THE PRODUCT

9.1 - How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at feedback@goddessnutrition.com.

9.2 - Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract..

9.3 - Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage or collection. email us at feedback@goddessnutrition.com for a return label.

10. PRICE AND PAYMENT

10.1 - Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

10.2 - We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

10.3 - What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

10.4 - When you must pay and how you must pay. We accept payment with All major Debit and Credit Cards as well as via Paypal. For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

10.5 - If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10.6 - What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

11. Gift Vouchers

11.1 - What is a Goddess Nutrition gift voucher. The Goddess Nutrition Gift Voucher is available in £10, £20, £50 & £100 denominations. Gift vouchers are issued via email using an electronic voucher code which can then be redeemed at the online checkout to purchase any goods sold by www.goddessnutrition.com 

11.2 - How can I order a gift voucher? A gift voucher can be added to your online shopping basket like any other product. You can purchase other goods at the same time as purchasing any gift voucher(s). Gift vouchers are valued in GBP Pounds. You cannot use a discount code when purchasing a gift voucher. Gift vouchers are valid for 12 months from the date of purchase.

11.3 - How will the gift voucher be received? Once your order has been processed and we have taken payment, we will email the electronic voucher code to the email address where we sent your order confirmation email.

11.4 - How do I give the gift voucher to the recipient? You can forward the email containing the electronic voucher code to the recipient or you can print out the voucher and give it to them in person.

11.5 - How do I redeem a gift voucher? Gift vouchers can be used to purchase any goods sold by www.goddessnutrition.com To apply your gift voucher, enter the electronic voucher code in the Gift Voucher box of your online shopping basket and click on the Update button. Your voucher will then be applied to your order and you should proceed to check out as normal. You can only redeem one gift voucher per transaction.

11.6 - What do I do if I want to return an order paid for using a gift voucher? You should contact us to arrange return in the normal way. The refund will then be issued via the same payment method. Therefore, any refund will be issued in gift vouchers to the same value.

11.7 - What do I do if I have lost my gift voucher? Please ask the purchaser of the gift voucher to contact us at feedback@goddessnutrition.com to request that the gift voucher is reissued. We will only reissue a gift voucher which has not been redeemed. The original expiry date will still apply. Your original gift voucher will be void on reissue.

11.8 - Can a gift voucher be returned? Gift vouchers cannot be returned or refunded, except in accordance with your statutory rights. Any gift voucher cannot be converted to cash.

11.9 - Risk and loss. The risk of loss and title to a gift voucher shall pass to the purchaser upon our electronic transmission of the electronic voucher code to the purchaser or recipient. We are not responsible if any gift voucher is lost, destroyed, stolen or used without consent.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 - We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 - We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 9.2.

12.3 - We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. COMPETITIONS

13.1 - By entering into any completion, the entrants will be deemed to have read and understood these terms and conditions and will be bound by them.

13.2 - Who cannot enter competitions. Any person who is an employee or immediate family member of any employee of Muscle Corp Ltd. Or any other person who is directly connected with Muscle Corp Ltd cannot enter any competition. Any person who is not a resident in the UK cannot enter any competition. Any person who is aged under 18 years old cannot enter any competition unless any other age restriction is specified or implied.

13.3 - Receipt of entries. All entries must be received by the closing date specified in the competition. We will not take responsibility for any answers which are lost or for any other reason not received by the closing date specified.

13.4 - Prizes. If for any reason the advertised prize is unavailable, we reserve our right to substitute for a similar prize at the same or greater value at our absolute discretion. Only one prize will be awarded per household and there will be no cash or other alternative to the prize offered. Where prizes are provided by a third party, the winner will be responsible for completing all necessary formalities direct with such providers. We take no responsibility for the acts or omissions of any such third parties.

13.5 - Notification. The winner’s name will be selected at random We will notify the winner within 28 days of the date on which the winner’s name was selected. Delivery of the prize will take place within 28 days following the notification to the winner. If the winner is unable to receive the prize for any reason or if we are unable to notify the winner after making reasonable efforts to do so, we retain the right to dispose of the prize in our absolute discretion.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1 - How we will use your personal information. We will use the personal information you provide to us:

a) to supply the products to you;

b) to process your payment for the products; and

c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

14.2 - We will only give your personal information to third parties where the law either requires or allows us to do so.

15. OTHER IMPORTANT TERMS

15.1 - We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 - Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.3 - If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.4 - Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.5 - Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.